Electronic Proof of Delivery

Eliminate disputed deliveries, with accurate, real-time data collection at the point of delivery.

 

Ensuring your customers receive their orders without delay or complication is key to customer satisfaction, but it does not stop there. You need to issue accurate invoices for the items delivered and be able to respond to customer queries promptly. This can be problematic when part of the delivery is damaged or missing.

With a paper based system, it can take hours, even days for the delivery details to be entered into your database, leaving your system open to data entry errors. The effort taken to audit and correct delivery proofs uses valuable administration resources and adversely affects cash flow.

BEC's Electronic Proof of Delivery solution, eSmart:datacapture, streamlines your business operations and offers savings throughout your organisation. You can eliminate disputed deliveries, capture accurate, real time data at the destination and speed up your invoicing cycle.

By preventing errors in the field, you can:

• Increase productivity and responsiveness of your mobile workforce
• Abolish the need to re-key and correct delivery information
• Efficiently reallocate and utilise admin resources
• Reduce administration and stationary costs
• Increase customer satisfaction, service & loyalty

The eSmart:datacapture solution uses mobile devices with touch screen capabilities and intuitive, easy to use graphical screens. Your drivers confirm delivery of the correct goods to the right address; record the time and electronically capture the recipient's signature, all at the point of delivery. Using real time technology and GPRS communications, the data is instantly transmitted back to your office systems.

BEC's Electronic Proof of Delivery solution also features Electronic Proof of Collection, enabling data to be captured on scheduled and unscheduled returns. You can instantly amend delivery routes whilst your mobile workforce is en route. In addition, your drivers can conduct Customer Satisfaction surveys at the point of delivery, eliminating the need for paper based forms and improving your response rate.

To learn how BEC's Electronic Proof of Delivery solution can increase the productivity & efficiency of your mobile workforce, Contact BEC.